One of the most important items for any business is the ability to communicate and be known to be in communication and able to respond to customers. In an odd sort of way this was emphasized to me again on Monday.
A bit of history - back in the early 1990's when I worked for CPB at Thriplow we had, wait for it - two "mobile phones" I use the term mobile in its' loosest sense. When one of these had a problem I looked in Yellow pages and found a small local business called CBS Communications in Beche Road, Cambridge. Arriving at CBS comms. I was amazed that the guy didn't write off our equipment and try and sell us a newer model but no, he cannibalised another 'phone and sorted us out there and then. Since that day and through three different companies I have continued to use CBS communications for my mobile phone(s) and this week that loyalty was again restored.
Recently, having expanded our 'phone and data package things weren't quite right so Linda at CBS told us to send our Vodafone bill in and someone would sort it. We did this last Friday, catching the last post. Five o'clock on Monday evening an email from Marcus who "is" CBS Communications Ltd. By Tuesday at 09:00 all the issues we had were sorted. This reminded me why nearly twenty years ago I had decided this was a company to rely on.
So as with a lot of our philosophy of buy from and support local business, our judgement has brought its' own rewards.
So a free plug for CBS HERE
